We are happy to offer you a full refund within 7 days from you receiving your order, provided the following conditions are met:
1.) Products must not be worn (except for trying on), altered, or washed
2.) Products must be in a resaleable condition and have all tags attached and in original packaging if applicable (such as for shoes)
Unfortunately, we are unable to accept returns for certain items such as jewelry or sales items. However, we are happy to offer an exchange.
Please note that we can ONLY accept damaged returns if the customer has NOT signed for the goods. Customers are therefore asked to inspect all products carefully upon delivery.
To return merchandise, please follow these instructions:
1.) Log in to XINLELU.COM and request a return or exchange in “Orders”. If you would like an exchange, please state the new size or color you would like.
2.) Book a free collection with Shunfeng by calling 4008 111 111, specifying the recipient party (i.e XINLELU.COM) to pay. Please note we are unable to compensate delivery charges if you book a collection with any other third party courier.
Once we have received the product, we will issue your refund (minus RMB 20 for handling charges) in the original method of payment within 30 days.
Alternatively, you can return the product directly to our Showroom in Shanghai within 7 days, located at:
No 1, Lane 87, Wuyuan Rd (x Wulumuqi Rd)
021 6433 1789